New Client Policies
If you need to cancel a scheduled lesson, please notify us at least 24 hours in advance to be free from payment responsibility. If you cancel a lesson with less than 24 hours notice you will be charged full price. If you do not show up for your lesson you will be charged full price. If you have an illness or emergency, we do allow two free “no charge” lessons per calendar year.
Snow Closing Policy
If the Boulder Valley School District closes due to snow, we close. Should Boulder receive a lot of snow, but BVSD does not close, please call to see if we are open. Our voicemail will be updated by 7:30 a.m. with our open/close status. If you have any questions and are unable to speak with a front desk person, please leave a voicemail. We will check frequently and return calls as soon as possible.
All purchases and deposits are non-refundable.
Discounts on lessons are granted only when account credit is purchased before the first lesson. We will notify you when your account credit is about to be completely used or expire. All lessons taken after the account credit is used up or expires will be charged at full price. Unpaid past lessons must be paid in full at the non-discount price before an account credit is purchased.
Should you have a $200.00 negative account balance or a negative account balance for more than 90 days, we will remove you from all future scheduled lessons. You will not be allowed to schedule lessons until your account is brought current.
Returned Check Policy
Should your check be returned for insufficient funds, we charge $25 for the first return (if the check clears on the second try.) If it is returned again, we charge $40 plus the original check amount and the first returned check fee, and request cash or credit card payment for all future lessons.
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Document Name: New Client Policies
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